Support bundled with the My sCool Server

What kind of support is bundled with the server?

Recherche will be providing after-sales support via an online portal exclusively accessible to our end users for matters directly related to operation of the server as detailed in the Terms of Service. The bundled support for factory state restoration will be up to one year from the deployment date. The aim is to provide instant remote support as and when needed.

For queries related to all the software bundled with the server, such as bugs, or functioning, or “howto” help etc, the user shall be guided to the respective forums and bug trackers.

No telephonic or on-site support is bundled by default with the appliance as it is designed to be functionally intuitive and is accompanied with comprehensive documentation and how-to video tutorials serving as self-paced learning guides. However, if there is a pressing need of telephonic or on-site support, then subject to feasibility, it may be availed at extra costs. Please contact us for the same and one of our representatives or dealer partners shall get in touch with you shortly.

How to avail remote support instantly?

See Also
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