MSS products come with a 1-year limited warranty provided by Recherche Tech LLP.
The appliance's hardware is covered with comprehensive OEM carry-in warranty. The warranty on the entire unit or its parts may vary depending on your MSS version and its components. In most cases the MSS unit is covered for three (3) years and the hard-disk for two (2) years. For the first year, Recherche Tech LLP provides full assistance in availing the warranty service from the OEM. Beyond first year, the same assistance is only provided to those who have availed the extended warranty and support service.
The bundled software support is limited to providing built in "Factory Restore" for a period of one (1) year. If the functioning does not return to the state it was shipped from our "factory" or there is a hard disk failure then the customer will be responsible for shipping the device to our nearest support centre for replacement. The replacement shall be done free of cost within the first year and beyond the first year if the device is under extended warranty.
The warranty and support cover can be extended at a nominal cost, details of which are available in the pricing section.
No, as the name “factory restore” suggests, it is designed to restore only the system state to a state when the server left the factory. However, user data is not deleted or modified by this process, so if the data is still on the disk then it would ...
The Recherche team has gone great lengths to ensure that the My sCool Server is an extremely easy to operate appliance designed with the principles of zero maintenance and zero vendor lock-in. It comes with factory reset and any point in time ...
Recherche will be providing after-sales support via an online portal exclusively accessible to our end users for matters directly related to operation of the server as detailed in the Terms of Service. The bundled support for factory state ...
No, the automated server recovery mechanism is not designed for that purpose. However, it can be performed manually by following the tips given in the Backup and Recovery section in the user manual. We also provide assistance services at a small ...
Yes, surely, the My sCool Server can be built on a Raspberry Pi. It is a wonderful platform which is a hacker's dream come true and virtually anything is achievable and on a daily basis new limits are being set. The MSS 2.0 platform now supports the ...